Question 1

What is the minimum order quantity (MOQ)?

Accepted Answer

We work with minimum order quantities adapted to each customer and channel. The usual minimum volume is one pallet, although we offer flexible options depending on your needs. Contact us to find out the specific conditions.

Question 2

What certifications do your products have?

Accepted Answer

All our products hold IFS, BRC and MSC (depending on the product) certifications and comply with European food safety regulations. We guarantee full traceability from origin.

Question 3

How do you guarantee the cold chain?

Accepted Answer

We have our own cold storage warehouses and work with logistics operators specialised in temperature-controlled transport (-18°C). We monitor the temperature in real time throughout transport.

Question 4

What are your lead times?

Accepted Answer

For mainland Spain, we deliver within 24-48 hours of order confirmation. For the Balearic and Canary Islands, 48-72 hours. We offer weekly scheduled deliveries for regular customers.

Question 5

Do you offer product samples?

Accepted Answer

Yes, we send commercial samples to professional customers who are evaluating our products. Contact our sales team to arrange your request.

Question 6

Can you do private label or custom packaging?

Accepted Answer

Yes, we offer private label and custom packaging services for distributors and key accounts. Ask us about minimum volumes and available options.